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Frequently Asked Questions
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Below you will find the answers to questions frequently asked by our customers. If you have any questions to ask related to our products the please consult the materials on our site or address your question to our technical support department.
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Please note: If you can't find what you are looking for here you can always email us with your question
Q: I need a powerful antenna as my signal is very weak, how can I tell which of your antennas is most powerful?
Q: What is the difference between 'directional' and 'omni-directional' antennas?
Q: I ordered my antenna yesterday and it hasnt arrived, is there a problem?
Q: There is a high 3G signal but I wanted to know if I could increase my download speed with an antenna and coupler?
Q: I recently changed my service provider and now my signal sometimes drops down to GPRS. Which antenna should I purchase?
Q: I work as a project manager on many different construction sites. I need a portable antenna that I can put outside my portacabin so I can get my emails.
Q: I live in a remote area and get a low signal inside my house. When I am outside my mobile phone can get 1 bar of 3G. How can I ensure I get 3G on my dongle inside the house?
Q: I have a home office, how can I ensure that my connection is as reliable as it would be if I had a fixed line broadband?
A: Antenna 'power' is called Gain. Antennas with higher gain will produce the biggest improvements in signal strength. The antennas with the highest gain tend to be 'directional'.
Q: What is the difference between 'directional' and 'omni-directional' antennas?
A: Directional antennas need to be pointed towards the nearest cell site, if you dont know where that its it will take a bit of pointing to find the best position for your antenna. Fortunately in the UK and Europe there are a lot of 3G sites so you shouldnt have to adjust too much! Omni directional antennas pickup signals from every direction and so require less precise mounting and ajustment.
Q: I ordered my antenna yesterday and it hasnt arrived, is there a problem?
A: No there is no problem. Wherever possible we aim to offer next day delivery but this is not always possible. We ask that our customers wait at least 3 working days after placing their order before contacting us.
There is a high 3G signal but I wanted to know if I could increase my download speed with an antenna and coupler?
A: In high signal areas the benefits of the Modem Mate will not be as obvious. The device is intended for low signal areas.
Q: I recently changed my service provider and now my signal sometimes drops down to GPRS. Which antenna should I purchase?
A: The TCLIP range is perfect for you. The 2dBi omni-directional gain is enough to ensure a constant 3G signal.
Q: I work as a project manager on many different construction sites. I need a portable antenna that I can put outside my portacabin so I can get my emails.
A: The WEB-MD-2110 range is ideal for cabins with signal outside but not inside. The waterproof magnetic base can be positioned on a metallic surface, such as a roof, and the antenna will radiate in an omnidirectional pattern for optimum coverage. The WM11-DEP3G mounted on the wall or pole will also be suitable.
Q: I live on a farm and get a low signal inside my house. When I am outside my mobile phone can get 1 bar of 3G. How can I ensure I get 3G on my dongle inside the house?
A: The WM11-DEP3G antenna mounted outside the house directed towards the nearest base station should work. But we recommend only using 5 meters of cable because any longer will rapidly decrease the efficiency of the antenna.
Q: I have a home office, how can I ensure that my connection is as reliable as it would be if I had a fixed line broadband?
A: The WM11-DEP3G or WEB-W21-CP-9 will give you the reliability you need by creating a directional link between your modem and the base station.
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